Contact support
Before you write: the how-to guides cover sharing, embedding, access rules, notifications, webhooks and domains, and the developer docs cover the API.
Email us
support@mascie.com — for bug reports too. Anything reproducible is the fastest kind to fix, so lead with the steps.
What to include
The first reply is only useful if it does not have to ask for these, so save a round trip:
- The link to the form, or its id — the last part of its editor URL.
- What you expected to happen, and what happened instead.
- Whether it happens every time, or happened once.
- Your browser, and whether you were on a phone.
Never send us a password. Not your account password, not a form’s password. Nobody here will ask for one, and any message that does is not from us.
Something urgent about your data
Deleting a form is reversible — it sits in Trash with its responses until you empty it. Deleting a workspace or an account is not. If you have deleted something you needed, write immediately and say exactly what and when; the sooner it arrives the more likely it can still be recovered from a backup.