Fair Use Policy
The allowances that bound an unlimited plan, how you are told as you approach one, and what changes for your form when you pass it.
Every plan on Tinyform is unlimited in the ways that matter: there is no cap on the number of forms you build and no cap on the number of questions in one. What keeps "unlimited" honest is this policy. It names a small set of monthly allowances that a normal form, and most busy ones, never come near, and it says exactly what happens when one is passed.
Three things about it are worth knowing before the numbers:
- It is the same on the free plan and on Pro. Pro buys two features; it does not buy a higher allowance. The policy is a guard against a runaway or abusive install, not a tier anybody upgrades past.
- It is counted per organization, not per form. Every form in every workspace of the organization draws on the same allowances, and a plan belongs to one organization.
- It never costs you an answer. A respondent who fills in your form is not turned away because you had a busy month. The rule the whole policy is built on is that refusing a submission destroys data you cannot get back, and no allowance is worth that.
The allowances
| What | Allowance |
|---|---|
| Forms | No limit. Build as many as you need. |
| Submissions | 50,000 a month, across the workspace. |
| Uploads | 100 GB accepted a month, and 500 GB kept in total. |
| Notification emails | 50,000 a month. The copy sent to you and the confirmation sent to a respondent both count. |
A month is a calendar month, and the counters start again on the first of the next one. Usage is counted per workspace, not per form.
What happens past a limit
A limit never costs you an answer. Somebody who filled in your form does not get turned away because it was a busy month, and nothing on the published page changes.
| Allowance passed | What happens |
|---|---|
| Submissions | Every submission is still accepted and stored. You are emailed at 80% and 100% of the allowance. Only far past it, at 150,000 in a month, which is a loop or an attack rather than a busy form, are new fills refused with a plain message. |
| Uploads | New attachments are refused; the fill itself still goes through, without the file. |
| Notification emails | Notifications stop for the rest of the month. Every submission is still stored and still visible in the app, and you are told. |
How you are told
You do not have to watch the numbers yourself. Two things keep you informed:
- Email. As an allowance fills up, the organization's owners and admins are emailed once when usage approaches it and once more when it is reached. The mail names the meter and the month.
- The meters on the Billing page.
Settings→Billingdraws this month's usage for each metered allowance as a bar with the count beside it. The bar is blue while you are comfortably under, turns amber once the first notice has gone out, and turns red past the allowance. The month the counters belong to is in the heading, and they start again from zero on the first of the next month.
The counters are exact. A submission is counted inside the same transaction that stores it, so a fill that failed is never counted and one that succeeded always is.
If you expect to pass one
A product launch, a seasonal campaign or a survey sent to a very large list can take a single month past an allowance without being anything like abuse. If you can see that coming, write through Contact support before it happens and say what you expect. That is a conversation about your usage, not a wall, and it is why the policy refuses submissions only at a level far past the allowance that a real form does not reach by accident.
One plan, one organization
A Pro plan covers the organization that bought it: its workspaces, its members and its forms. It is not meant to be shared with people or businesses outside that organization as a way of putting several unrelated operations under one subscription. If you run forms for several clients, invite them as members of your organization or give each their own; the allowances are drawn per organization and are sized for one.